Flat-Rate Pricing. We offer a simple flat-rate pricing structure that allows you to get a fair price based solely on the square footage of your home and the scope of work that you select. The price is confirmed, regardless of the amount of time it takes or how many cleaners are needed. 

Rate Increases. We reserve the right to raise our rates as needed to adjust for costs, however, we will always give our clients advance notice of any price increase.

Scheduling Preferences. Schedules are based on location to reduce travel time and allow for our all-inclusive approach to luxury cleaning. We will always notify you of a change to our estimated arrival time two (2) business days prior to your cleaning date. 

Frequency Discounts. If you make changes to the frequency of your cleaning schedule, we reserve the right to change the price to reflect time since the last cleaning date and eliminate the discount that we would have applied to future cleanings. Please note, if you receive a discount off your first cleaning in return for scheduling recurring service, you must also receive and pay for at least one follow-up service as agreed or you will be charged retroactively for the initial discount.

Rescheduling, Skipping, or Canceling a Single Cleaning. All requests must be made in writing 48 hours prior to scheduled services. Any request will apply only to the date that you specify and will not alter future dates/schedules. If you need to change your entire Recurring Cleaning schedule, please contact our office. 

Please note that Polish + Brine offers discounted pricing for Recurring Cleanings so that we can keep your home consistently clean. The longer we go between cleanings, the more work our team incurs to restore your home to the appropriate condition. If you skip a Recurring Cleaning, you will be charged a $50 Skip Fee on the catch-up cleaning. If you skip two cleanings in a row, you will be charged the full, non-discounted price for the catch-up cleaning. Only five (5) rescheduled cleans and two (2) skips will be allowed per 12-month period before your Recurring Cleaning discount falls off.

Canceling All Recurring Services. If you need to cancel all recurring service, please contact our office via email. Please allow 14 days to process. This form will not change or cancel any cleanings scheduled within the 14 days.

Late Changes and Late Cancellations. If you cancel or reschedule a service less than two (2) business days before your originally scheduled date, we will charge a $100 late cancellation fee. 

Lockouts.  If a cleaner arrives at your home at the scheduled time and cannot gain entry or is denied access, we will charge you a lockout fee of the full cost of the cleaning.

Happiness Guarantee. We want you to be thrilled with our service! If you are dissatisfied with any of our cleaning services, please contact us right away so we can make it right. We will make sure that we understand the concern, then will correct it at no cost to you. A re-clean must be completed within two (2) business days following your initial date of service. If you are still not satisfied and Polish + Brine is at fault, we will offer a refund or partial refund, depending on the circumstances. Please note that in order for us to offer a refund, we require that a re-clean must be accepted and completed within two (2) business days from the initial date of service.

Dependability Guarantee. We want you to be able to count on us.  We are committed to arriving within 15 minutes of any scheduled service, except in the event of extremely heavy traffic, unsafe weather conditions, or other unusual circumstances, in which case we will notify you as soon as possible. If the arrival window has passed and you have not heard from the cleaning team or our office staff, please call us at (207)-358-8987. In the unlikely event that we do not clean your home the day of your scheduled appointment, the cleaning will be rescheduled for the earliest possible date and will be discounted by $100 for the inconvenience. That’s our Dependability Guarantee.

Billing. When you schedule your first service with us, we will take a credit card or ACH payment via electronic invoice. Payment is due at time of each service. If your credit card is declined for any reason, we will contact you and ask for this to be remedied within two (2) business days. If payment is not made within two (2) business days following a cleaning, we will assess a late payment fee of $10 per day, and will pause all scheduled services until payment is made. If your service is paused, you may lose your place in the schedule.

Tipping. We pride ourselves on offering luxury, curated cleaning services to our clients, as a baseline expectation. We do not accept tips.

Employee safety. Our cleaning team is the heart of our business and their safety is extremely important to us. The areas to be cleaned must be accessible without excess clutter or hazardous conditions. Indoor temperatures must also be appropriate for them to work safely. For this reason, be aware that in extreme weather, our technicians may set the heat/air conditioning to a comfortable temperature while working in your home; they will reset it to your preferred setting before they leave. In the event of extreme winter weather, access to the home must be safe to traverse. For the safety of our team, walkways and entries must be free of ice and snow.

Unfair solicitation of employees. At Polish + Brine, we are proud of our employees and we put a lot of time, money, and effort into recruiting, hiring, and training only the best Team Members. Please note that our employment contract prohibits employees from accepting private work for Polish + Brine without prior consent. Please do NOT solicit our employees for side jobs or direct hire outside of this contract

Services We Do Not Offer. We specialize in cleaning your home effectively and efficiently and we offer an all-inclusive approach to meeting many different needs. However, we do not offer:

• Washing exterior windows or washing any interior windows that cannot easily be reached with a two-step ladder.

• Cleaning anything more than six (6) feet above the ground. Due to insurance restrictions, our cleaning technicians may not use any ladder higher than a two-step ladder. Ceiling fans will be cleaned with a duster or brush if technicians can reach the blades by using a two-step ladder.

• Heavy lifting. Due to insurance restrictions, our cleaning technicians may not lift anything weighing more than 25 pounds.

• Cleaning in areas that are difficult or unsafe to access.

• Cleaning of bodily fluids, mold, pet waste, or other bio-hazards except for an ordinary level of bathroom cleaning.

• Cleaning heavily soiled areas or areas of disrepair, including rooms or homes with extreme dirt build-up, mold, mildew, peeling paint, or other unsafe conditions. If your home is in this condition, we can refer you to another company that can provide appropriate services.

• Cleaning excessive hard water or mineral stains or buildup. If you have areas of your home that have hard water or mineral buildup beyond what we can clean with standard cleaning supplies and tools, we can refer you to another company that can provide appropriate services. 

• Cleaning inside dishwashers, washing machines, and dryers.